Man and Van Bayswater Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bayswater provides domestic and commercial moving services, delivery support, collection work, and associated labour. By making a booking, the customer agrees to be bound by these terms. They are intended to clarify the service offered, the responsibilities of both parties, and the limits that apply when using a Man and Van Bayswater service. These terms apply to all quotations, bookings, and completed jobs unless otherwise agreed in writing.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person making the booking or receiving the service. A booking may be made on behalf of another person, but the individual placing the booking remains responsible for the accuracy of the information provided and for payment unless otherwise agreed before the job begins.

We aim to provide a clear and professional man and van Bayswater service. However, all services are subject to availability, vehicle capacity, access conditions, and lawful use. Nothing in these terms affects your statutory rights as a consumer under UK law. Where a particular service or arrangement is agreed in writing, that specific agreement will apply alongside these terms, but only to the extent that it does not conflict with mandatory law.

Booking Process

All bookings must be requested in advance and are subject to confirmation. A quote may be provided based on the information supplied by the customer, including the type and quantity of items, collection and delivery locations, access conditions, stairs or lifts, parking arrangements, and any specialist handling requirements. If the information later proves incomplete or inaccurate, the final price, service time, or vehicle requirement may change. The customer should ensure that all details are correct before confirming the booking.

A booking is only deemed accepted once we have issued confirmation. Until that point, any quotation is an estimate and does not guarantee availability. We reserve the right to refuse a booking if the job appears unsafe, unlawful, beyond the scope of our service, or impossible to complete with reasonable resources. For a Man and Van Bayswater booking, timing windows may be approximate and can be affected by traffic, weather, parking restrictions, access delays, or prior delays on earlier jobs.

Customers must be ready for the agreed collection or delivery time. If our team arrives and the customer, recipient, or authorised representative is absent, unprepared, or unable to proceed, waiting time charges may apply. Where access is restricted, or where a property, loading area, or delivery point cannot be safely reached, the service may be delayed, rescheduled, or treated as a failed attendance at our discretion. Any instructions supplied before the job should be clear, lawful, and sufficient for us to carry out the work safely.

Payments and Charges

Prices may be quoted as a fixed rate, hourly rate, or a combination of both, depending on the nature of the work. Unless expressly stated otherwise, quotations are based on normal working conditions and do not include unforeseen extras such as parking charges, congestion-related costs, tolls, specialist equipment, waiting time, additional labour, stair carries, dismantling, assembly, or last-minute changes to the job specification. Any such additional charge will be explained where reasonably possible before being applied.

Payment is due in the manner and by the time agreed when the booking is confirmed. We may require a deposit, pre-authorisation, or full payment in advance for certain services. Unless otherwise agreed, balances must be paid on completion of the job. We accept that a Man and Van Bayswater service may involve variable circumstances, so the final invoice may reflect actual time, materials, or additional work carried out at the customer’s request.

If payment is not made when due, we may suspend or withhold the service, retain goods only to the extent permitted by law, or charge reasonable recovery costs and interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable. The customer is responsible for ensuring sufficient funds and for any charges applied by their bank or payment provider. Disputes about invoices should be raised promptly and in good faith, with supporting details where available.

Cancellations, Amendments, and No-Shows

Customers may cancel or amend a booking by giving reasonable notice. Where the cancellation is made sufficiently in advance, no cancellation fee may apply. However, if a booking is cancelled at short notice, after dispatch, or after work has started, we may charge a fee that reflects our time, vehicle allocation, travel, and any unrecoverable costs. The exact charge will depend on the stage reached and the resources already committed.

If a customer requests a change to the job, such as a different address, extra items, or a revised time, we will try to accommodate the request, but we are not obliged to do so. Any amendment may affect the quotation, duration, or availability. For a man and van in Bayswater, short-notice changes can be difficult to absorb because vehicle scheduling and route planning are often arranged in advance. We therefore reserve the right to treat substantial changes as a new booking.

If the customer fails to be present, fails to provide access, or does not respond within a reasonable time, the booking may be classed as a no-show or failed collection. In such cases, the customer may remain liable for the full or partial cost of the service, including any waiting time and travel costs already incurred. Where a cancellation is caused by our own inability to attend, we will aim to notify the customer as soon as reasonably possible and offer a rescheduled appointment or refund of any sums already paid for the missed service, subject to any lawful deductions.

Customer Responsibilities

The customer must ensure that all items presented for transport are properly packed, ready for movement, and suitable for loading. Fragile, valuable, or unusual items should be clearly identified before the job begins. It is the customer’s responsibility to remove personal data, secure loose parts, and protect items that are vulnerable to minor movement during transit. Unless we have expressly agreed otherwise, we are not responsible for dismantling, assembling, disconnecting, reconnecting, or testing appliances, fixtures, or fittings.

The customer must also ensure that the items handed over for transport are lawfully owned or that they have full authority to move them. We may refuse to carry items that are illegal, dangerous, stolen, contaminated, improperly packaged, or likely to cause damage to our vehicle or to other property. A Man and Van Bayswater booking should not include any item whose transport would breach law, require special licensing beyond our agreed scope, or expose our staff to unacceptable risk. We may request proof of identity or authority where reasonably necessary.

The customer must provide safe and reasonable access to the pickup and delivery locations, including any permits or authorisations needed for parking, loading, or unloading. If a property has restricted access, the customer should disclose this in advance. Delays caused by missing keys, incorrect addresses, locked buildings, or inadequate access may result in extra charges or failed attendance fees. Any instructions given to our team must be lawful and must not require them to act in a way that is unsafe or inconsistent with these terms.

Liability and Damage

We will take reasonable care when handling items and carrying out the service, but our liability is limited in accordance with these terms and applicable law. We are not liable for loss or damage caused by the customer’s own packing, pre-existing defects, inadequate labelling, inherent fragility, or failure to disclose special handling requirements. Minor scuffs, cosmetic marks, or wear arising from the normal movement of goods may occur and do not automatically amount to negligence.

Where we are liable for loss or damage, our responsibility is limited to the direct and foreseeable loss suffered as a result of our breach or negligence, and in all cases subject to any statutory limits that cannot be excluded. We do not accept liability for indirect or consequential losses, including lost profits, missed appointments, loss of business, or emotional distress, except where such exclusion is unlawful. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

If you believe an item has been damaged or lost, you must notify us within a reasonable time and provide evidence where possible, including photographs and details of the item, the condition before transport, and the nature of the loss. Failure to report an issue promptly may affect our ability to investigate. Claims will be assessed fairly and in good faith, but any compensation offered will be limited to the extent permitted by law and by the terms agreed for the booking.

Waste Regulations and Prohibited Waste

Where the service includes disposal, removal, or transport of unwanted items, the customer must comply with all applicable UK waste regulations. We may only handle waste that we are legally permitted to carry, transfer, or dispose of through authorised facilities or licensed carriers where required. The customer remains responsible for describing the waste accurately so that we can determine whether it can be accepted. Misdescription of waste may lead to refusal, extra charges, or cancellation of the job.

We do not accept hazardous, clinical, toxic, explosive, corrosive, or illegal waste unless a specific arrangement has been made in advance and all legal requirements are satisfied. This includes, but is not limited to, chemicals, asbestos-containing materials, gas cylinders, medical waste, batteries subject to special handling, and items contaminated by substances that could endanger staff or the public. Any man and van Bayswater waste removal arrangement must be lawful, and the customer may be required to separate items or provide documentation before collection.

The customer must ensure that waste handed over for transport is not fly-tipped, dumped unlawfully, or mixed with restricted materials in a way that could create regulatory breaches. We may refuse to collect waste if we reasonably believe it could lead to a breach of environmental or carrier obligations. Where we do collect and dispose of waste lawfully, ownership and responsibility pass only to the extent agreed and only once the waste has been accepted by us for that purpose. Any illegal disposal instruction from a customer will be refused.

Conduct, Safety, and Service Standards

Our staff must be treated with courtesy and respect. We reserve the right to refuse, pause, or terminate a service if there is abuse, intimidation, violence, discrimination, intoxication, unsafe behaviour, or any condition that places staff, property, or the public at risk. The same applies if the customer attempts to pressure our team into performing work outside the agreed scope or contrary to law. Safety remains a priority throughout the job, and our team may stop work if conditions become unsafe.

We may use subcontractors or additional personnel where necessary to complete a booking, provided they meet our service standards. Any person acting on our behalf will be covered by these terms to the extent relevant to their role. If a job requires lifting, carrying, loading, or manoeuvring bulky items, the customer must disclose this in advance so that the appropriate staffing and equipment can be arranged. Failure to do so may result in delays, extra charges, or refusal to proceed.

Any property damage caused by unsafe access, concealed hazards, unstable loads, insufficient packaging, or improper customer instructions may not be our responsibility. The customer should keep children and pets away from the working area wherever possible. We may also decline to move items through windows, over balconies, or via routes that we consider unsafe or impractical. Our decision on safety matters is final for the purposes of the job, though it does not affect any legal rights the customer may have.

Force Majeure, Complaints, and Governing Law

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, strikes, government restrictions, or emergency incidents. If such an event occurs, we will try to rearrange the service or complete it as soon as reasonably practicable. No party will be liable for delay or failure caused solely by a force majeure event, provided that reasonable steps are taken to mitigate the effect.

If you have a complaint about any aspect of the service, you should raise it promptly so that we can investigate and, where appropriate, attempt to resolve the issue fairly. We may ask for relevant information, photographs, or evidence to help us understand what happened. The aim is to address concerns proportionately and in a reasonable time. Nothing in this paragraph limits your statutory rights or prevents you from seeking remedies available under UK consumer law.

These terms and any dispute or claim arising from them, or from any booking with Man and Van Bayswater, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. These terms form the entire agreement between the parties in relation to the services described, subject to any mandatory legal rights that cannot be excluded.