Man and Van Bayswater Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bayswater provides moving, delivery and transport services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. In these Terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer making the booking or authorising the service.

Our man and van service in Bayswater is intended for domestic, commercial and general transport work, including single-item moves, partial loads and small removals. These Terms apply to all bookings unless we agree otherwise in writing. Any changes to the booking, scope of work or service conditions must be confirmed by us in advance to have effect.

We may update these Terms from time to time to reflect changes in law, operational requirements or service procedures. The version in force at the time of booking will usually apply to your service, unless a change is required by law. If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

Booking process begins when you request a quote or service slot and provide accurate details about the items, collection and delivery points, access conditions, dates and any special handling requirements. A quote is normally based on the information you provide. If the details change before the job starts, the price and timing may be adjusted accordingly. Our man and van Bayswater bookings are accepted only when we confirm them verbally, by message or in writing.

You are responsible for giving complete and truthful information at the time of booking. This includes stair access, parking restrictions, lift availability, item dimensions, weight, fragile goods, dismantling needs and any restrictions on loading or unloading. If access conditions are materially different on the day, we may need to revise the quote, amend the service, or refuse to proceed where it would be unsafe or impractical.

We reserve the right to refuse or cancel a booking if the work requested is unlawful, unsafe, outside our service capacity or likely to involve prohibited goods or waste. A booking does not guarantee that every item can be moved if it is too heavy, hazardous, damaged, poorly packed or otherwise unsuitable for transport. Where necessary, we may ask for photographs or additional information before confirming the service.

Payments must be made in accordance with the payment method and timing agreed at booking or on completion of the job. Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate given before the job starts is based on the information supplied and may change if the work takes longer, involves extra labour, or differs materially from the agreed scope.

We may require a deposit or card authorisation to secure certain bookings, especially for larger jobs, peak periods or same-day requests. The balance is usually due on completion unless we agree credit terms in advance. If payment is not made when due, we may charge reasonable recovery costs and, where permitted by law, interest on overdue sums. You must ensure that any payment method used is valid and authorised by the account holder.

If a job is interrupted or delayed due to circumstances outside our control, including access issues, incomplete packing, missing instructions or waiting time caused by the customer, we may charge for the time spent and any additional costs reasonably incurred. Any discount, promotional rate or special offer applies only as stated and may be withdrawn or altered for future bookings.

Cancellations and amendments should be notified as soon as possible. Because scheduling and vehicle allocation are planned in advance, cancellation charges may apply depending on how much notice you give. Where a booking is cancelled by you, we may charge a fee to cover administration, reserved time and other losses if the cancellation occurs after confirmation.

If you need to change the date, time, address, load size or service scope, we will try to accommodate the request, but changes are subject to availability and may affect the price. In some cases, a revised quote will be issued and must be accepted before we proceed. If access is unavailable, the property is closed, or the customer is not present at the agreed time, the booking may be treated as a late cancellation or failed attendance.

We may cancel or postpone a booking if we are unable to provide the service safely or lawfully, including due to vehicle breakdown, severe weather, road closures, staff illness, accident, or events beyond our reasonable control. In such cases, our liability is limited to rescheduling the service or refunding any amount paid for work not performed, subject to the limitations set out below.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your items, but we are not responsible for pre-existing damage, weak packaging, hidden defects, or damage resulting from normal handling of items that are bulky, fragile, improperly packed or inherently unstable. You remain responsible for ensuring that goods are suitable for transport and properly protected.

It is your responsibility to remove or secure loose items, protect floors and walls where appropriate, and ensure that property access is safe for movement of goods. Unless we specifically agree otherwise, we do not accept liability for damage caused by items that were already defective, badly assembled, overfilled, leaking, or insufficiently packed. Where we carry out dismantling, reassembly or loading assistance, such work is performed with reasonable care, but certain risks cannot be excluded.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we shall not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or consequential loss arising from the service. Our total liability for any claim shall not exceed the amount paid or payable for the relevant booking, except where the law requires otherwise.

Waste regulations are an important part of our service. We may only carry, remove or dispose of waste where this has been specifically agreed and where the collection complies with applicable UK waste law. You must tell us in advance if any items are to be treated as waste rather than retained, transported or delivered. We do not accept illegal, dangerous or unlicensed waste handling requests.

Where waste removal is arranged, you are responsible for ensuring that the waste is accurately described and separated from reusable goods. Certain materials may require special handling, documentation or licensed facilities. This includes, for example, electrical items, batteries, paints, oils, solvents, chemicals, contaminated materials and other controlled substances. If you fail to disclose restricted waste, we may refuse collection or stop the job immediately.

We reserve the right to charge additional fees for waste disposal, sorting, loading time, disposal tickets, parking, environmental charges or use of authorised facilities. If we reasonably believe that an item is prohibited, hazardous or not suitable for our licence or waste transfer arrangements, we may decline to move it. Any waste handled by us will be managed in accordance with applicable duty of care requirements and relevant waste transfer obligations.

Customer responsibilities include making sure that the items are ready at the agreed time, that access is available, and that any necessary permissions for parking, building entry or loading are in place. You must also ensure that items for transport do not contain cash, jewellery, passports, sensitive documents, data storage devices or other valuables unless expressly agreed. We are not responsible for checking the contents of boxes or containers.

If you ask us to move appliances, furniture or equipment that must be disconnected, drained or prepared in a specific way, you must do so before the move begins unless we have agreed to assist and it is safe to do so. We do not accept responsibility for loss or damage arising from a customer’s failure to prepare items properly. Any instruction given on site must be lawful, safe and consistent with the booked service.

Insurance may be maintained by us in accordance with business requirements, but insurance does not change the limitations in these Terms. You are encouraged to arrange your own insurance for particularly valuable or fragile items. Any claim for damage or loss must be reported to us as soon as reasonably possible and, where appropriate, supported by photographs and a description of the issue. Failure to give prompt notice may affect the assessment of the claim.

Delays, access and waiting time may affect the booking price and completion time. If we arrive and cannot start because access is blocked, parking is unavailable, keys are missing, the property is inaccessible, or instructions are incomplete, we may charge waiting time or a call-out fee. We are not liable for delays caused by traffic, weather, third parties, road restrictions, security procedures or any other matter outside our control.

Where a lift, loading bay or parking area is subject to booking slots, permits or time restrictions, it is your responsibility to arrange this in advance unless we have agreed otherwise. If the route, entry point or unloading location changes on the day, we may need to revise our service fee. We may also refuse to carry items up or down stairs if doing so would create an unreasonable risk to property, persons or the items themselves.

Force majeure means any event beyond our reasonable control that prevents or delays performance, including but not limited to severe weather, fire, flood, strike, civil disruption, accident, epidemic, government action or the failure of third-party systems. Where a force majeure event occurs, we may suspend, reschedule or cancel the service without liability for any resulting loss, provided we act reasonably in the circumstances.

Claims and complaints should be raised promptly so we can review the matter fairly. You must provide enough information for us to understand the issue, including relevant dates, items involved and any supporting evidence. We may inspect the items, packaging or location before deciding whether any claim is valid. We will not be liable for claims made long after the service where evidence is no longer reasonably available.

If any item is damaged in transit, our assessment will consider the condition of the item before collection, how it was packed, whether it was handled in line with the agreed service, and whether the damage was caused by our negligence. Ordinary wear and tear, cosmetic marks and pre-existing defects are not grounds for a claim. Where liability is accepted, we may offer repair, replacement, or reasonable compensation, subject to the liability cap in these Terms.

Subcontracting may be used from time to time to help fulfil a booking. If we do so, we remain responsible for the service as stated in these Terms, but any subcontractor will be required to act in line with applicable legal and safety standards. You may not assign your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations where this does not materially affect your rights.

Data and records are handled in accordance with applicable UK data protection law. We may keep booking records, job details, payment information and correspondence for operational, accounting and legal purposes. We use this information only where we have a lawful basis to do so. We are not responsible for loss of data from devices being moved unless we have specifically agreed to handle such devices with power or system integrity in mind.

These Terms form the entire agreement between you and us in relation to the booking, unless we agree any variation in writing. No employee, driver or subcontractor has authority to amend these Terms unless authorised to do so. If we do not enforce a right or remedy immediately, that does not mean we have waived it.

Any statement or estimate given by us before a booking is confirmed is not a warranty unless clearly stated as such. The customer acknowledges that service times are estimates and may vary depending on circumstances on the day. The use of the name Man and Van Bayswater in these Terms refers to the service offering and does not create any partnership or agency relationship with the customer.

Governing law and jurisdiction apply to these Terms. They are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these Terms or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

If any provision of these Terms is found unlawful, void or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the rest of the Terms will remain in force. These Terms should be read together with any written booking confirmation or agreed service description, but where there is a conflict, any specific written agreement for that booking will prevail to the extent of the conflict.

By proceeding with a booking, you confirm that you have read, understood and accepted these Terms and Conditions for our man and van service. We recommend that you keep a copy for your records.

These Terms are intended to create a fair and practical framework for the provision of moving and transport services, while reflecting the obligations that apply to a UK service provider. They are designed to balance customer convenience with clear responsibilities for safety, accurate booking information, lawful waste handling and prompt payment. If you require clarification before booking, please review the terms carefully and ensure that the details you provide are complete.